Authorized Device Repair by uBreakiFix by Asurion (2024)

FAQs

Is Asurion the same as uBreakiFix? ›

uBreakiFix® by Asurion is an international leader in same-day electronic repair for your iPhone, Samsung, Macbook®, iPad®, PC, tablet, gaming console, and more.

Most repairs done in 45 minutes or less

Depending on the device problem and store location, our experts can complete most repairs in 45 minutes or less.

Asurion can help you protect and replace

Your life is on your device. Read reviews from our actual customers who we helped recover from cracked screens, water damage, and even lost or stolen smartphones.

Why choose uBreakiFix by Asurion for Samsung repair? As an authorized Samsung repair provider, we'll get your Samsung tech up and running fast. And we'll use Samsung parts, tools, and equipment when we do. This is how we provide customers with reliable and affordable solutions for their Samsung device repairs.

At Asurion, we use high-quality refurbished phones in our mobile protection plans. These devices go through a multipoint refurbishment process that includes stringent quality standards. Our testing includes: Removing personally identifiable information.

Coverage at a glance

Breakdowns due to mechanical or electrical failures. Breakdowns due to normal wear and tear. Defects in materials and workmanship. Cracked screens (select devices).

A service fee of $0, $49, or $99 plus tax will be charged for each approved claim. Limitations and exclusions apply.

Depending on your plan, we'll repair or replace your product, or reimburse you. Each claim is unique and it's possible your product will be replaced with a new or refurbished product. Like most insurance programs, we require you pay a deductible when you file a claim.

You can file an unlimited number of claims starting 31 days after enrollment: Any preexisting conditions or breakdowns that occur before day 31 are not covered. There are limits of up to $2,000 per approved claim and up to $5,000 every 12 months.

The $99 damage deductible will apply for all damage that is ineligible for cracked glass repair. The $99 damage deductible will not apply if your loss and theft deductible is under $99.

How much does Asurion cover? ›

File as many claims as you need. Get up to $5,000 in coverage every 12 months and $2,000 per approved claim. Nonoriginal parts may be used for repair, and a replacement product may be a new, refurbished, or remanufactured product.

uBreakiFix is an American chain of electronic repair shops, founded in 2009 with over 832 locations in 2016 across the United States and the Caribbean. They are most commonly known for repairing all kinds of household electronics. In August 2019, uBreakiFix was acquired by Asurion, LLC, an insurance company.

Our exclusive partnership with Samsung also means we get our parts directly from the Samsung factories where your device first came to life. At uBreakiFix in Mobile, we use certified original equipment manufacturer parts on all sorts of Samsung repairs.

These parts ensure compatibility and maintain the integrity of your device. However, OEM parts are often more expensive than aftermarket alternatives. This cost reflects the quality and durability of the components, which are crucial for the longevity and functionality of your Samsung Galaxy phone.

In August 2019, uBreakiFix was acquired by Asurion, LLC, an insurance company.

Plaintiffs contend that it was Asurion's deliberate practice and policy at its call centers in Nashville and Houston to deny earned wages and overtime pay for employees who worked as customer services representative, claims representatives, verification representatives, quality assurance coordinators, technical support ...