Why is my Spectrum service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 270,396 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 24: Problems at Spectrum
Spectrum is having issues since 01:00 PM EST. Are you also affected? Leave a message in the comments section!
Will Spectrum compensate me for the outage?
Spectrum outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map
The most recent Spectrum outage reports came from the following cities:New York City, Statesville, Detroit, Dallas, Los Angeles, Dayton, Charlotte, Houston, Rochester, Austin, Brooklyn, Cleveland, Whittier, North Providence and Mansfield.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Grayslake | Internet | |
| Louisville | ||
| Clifton Park | Internet | |
| Ann Arbor | Internet | |
| Atascadero | Internet | |
| Los Angeles | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- 💫 (@cosmicthrllskr) reported
glad to know you're not providing the one ******* service you're being paid for, while continuing to give some runaround automated response for days on end. piece of **** corporation @Ask_Spectrum @GetSpectrum
- Jessica Chamberland (@Jessica55431865) reported
@Ask_Spectrum fix your app. I ain’t been able to manage my devices since your app update and my equipment upgrade. Signed one Pissed of mom.
- Ann Arky (@PamiamSC) reported
@BarryMa45457785 @Ask_Spectrum The router doesn't provide Internet. It only provides a home network. If the modern has no Internet, there is nothing for the router to route, but the home network will still be there.
- Tina (@KVOhio) reported
@Ask_Spectrum The storm was last Friday and only in parts of the country. Technicians should’ve already been hard at work for the last three days. Horrible service!
- Chuck Baranich (@cbaranich) reported
@Ask_Spectrum 14120 zip here. Been 3 days without service. No update except we are working on it. Weather has been fine for over 24 hours. I need to work tomorrow and internet is essential. What’s the deal???
- Michelle Kerns (@mkerns84) reported
@Ask_Spectrum No service since Thursday. Never lost power. No idea of when it will be fixed. Will there be a credit to everyone's account who has been without service for so long? Definitely checking into switching to a more reliable service.
- BlackSailMoon (@BlackSailMoon1) reported
@Ask_Spectrum @LethalTommy It’s your service. Not their hardware. You don’t need account info. They gave you the area.
- Brian M (@BrianM70140924) reported
@Ask_Spectrum 14032, service went down on Friday. I was emailed my bill today but no update with an eta on service restoration. I have power. Roads are good, I drove to the store. Communication matters!!! No need to tell me to DM. Just communicate with your customers!!
- Dan Miga (@danmigadesigns) reported
An hour and a half into waiting at the @GetSpectrum store, two calls to customer service in, still trying to get a replacement modem. Nothing I need here today should be difficult.
- BlackSailMoon (@BlackSailMoon1) reported
@Ask_Spectrum @WeavingmomBarb It’s your service. Not their hardware. You don’t need account info. They gave you a zip code.
- Kevin Senecal (@Kevin42ct) reported
@Ask_Spectrum No reports of email problems. Just got off the phone and there is an email issue on the backend. Why can't we get updates on that? Everything relies on email.
- Michellewis (@itsmichellewis) reported
@Ask_Spectrum has been down for one day with no information on when it will be resolved.
- Eddie Williams (@Eddiesr) reported
@Ask_Spectrum outage since 12/23. Any idea when@this will be resolved ?
- Barb Miller (@WeavingmomBarb) reported
@Ask_Spectrum I'm in zip code 14020. We've been without internet since 12/23/22. Our electric is on and roads are clear. Do you have a crew working on this outage? Can you give me an estimate of when you expect repairs to be completed in my area? Thank you.
- Ann Arky (@PamiamSC) reported
@Ask_Spectrum @WeavingmomBarb This is a bs bot response from charter on every single outage report/inquiry tweet - and there are many right now.
- Luna🐱🌙🏳️🌈 (@Llunakittie) reported
Internet issues made us end :( I'm so tired of being dicked around by @GetSpectrum
- NsaneVapez (@GeekVapeGod) reported
@Ask_Spectrum I don’t have service with you ppl anymore I dropped you guys months ago because of your ****** service and rude employees
- Leanne (@LeanneL773) reported
@Ask_Spectrum My power never went out. The travel issues have been resolved yet still no cable or internet for 4 days!! What is going on??
- Magen Grays MUA (@MagenGraysMUA) reported
@GetSpectrum this is by far the worst customer service experience I’ve had in years. I’ll am now ready to cancel my service. I haven’t even had my service for more than 5 days. I’m a new customer
- Joaquim NC (@jotasilves) reported
@GetSpectrum #cancel account, was on the phone with customer service for 20 minutes and the only thing she was trying to do was saling me stuff, poor customer service
- Michael Allega (@mallega88) reported
@Ask_Spectrum Is the app down on my apple tv the app is not working right
- torrigarnet10 (@torrigarnet10) reported
So I lost internet @ 10a. It's now 8p and I STILL do not have internet! Warning y'all now, DO NOT @GetSpectrum if you can help it! I called them, they tell me no estimation on recovery, but might be END OF WEEK! I work from home! Is Spectrum gonna pay me for time lost?!
- BlackSailMoon (@BlackSailMoon1) reported
@Ask_Spectrum @MichaelCollman8 It’s your service. Not their hardware. You don’t need account info. They gave you the zip code.
- Joy Elkes (@Hhmsmom) reported
@Ask_Spectrum When will service be restored? Going on day 4 without Internet in North Carolina.
- torrigarnet10 (@torrigarnet10) reported
I live in a poorer neighborhood. I'm aware the infrastructure here is garbage, but I pay my bill like everyone else! @GetSpectrum why can't you tell me the reason for the outage? Why are your CS reps giving "expert opinions" on recovery time?! WTF?!
- Eric (@xacidicx) reported
@riggnaros @GetSpectrum Worst ISP I've ever had to deal with since moving to Austin. I'd rather go back to Comcast not only do they have better speeds but better pricing & at least their **** didn't suck in Seattle lol Hate Spectrum
- Damien Crow (@DamienCrow711) reported
@Ask_Spectrum We have been out of service since Saturday at 8am. We have no estimated repair time and can't get any answers as to why we have had no internet. We weren't affected by the winter storm. Area code 27263: High Point, NCCan you be of any use?
- eric b (@moonrayz4) reported
@Ask_Spectrum in zipcode 14618 am experiencing intermittent internet for 3 days. is this a known issue?
- Leanne (@LeanneL773) reported
@Ask_Spectrum @MichTrippi 4 days without cable or internet. Never lost power, so what is going on??
- BlackSailMoon (@BlackSailMoon1) reported
@Ask_Spectrum @MichaelWhatley7 It’s not the hardware. It’s the service. You don’t need account info. It’s been like this since last Monday. I’ve timed the breaks and on average, it’s a 5 second break every 2.5 mins. Zip code 11372 NYC. I’ll give you my account info when your sending me credits for a bill.
